Shipping Policy

Effective Date: March 1, 2025

At FRESHZFRA, we are committed to providing a seamless and reliable shipping experience. This Shipping Policy outlines the details regarding order processing, shipping methods, delivery times, and related terms.

1. Order Processing

Orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. If an order is placed after business hours, it will be processed on the next business day.

Once your order has been processed, you will receive an email confirmation with tracking information. If you do not receive a confirmation email, please check your spam folder or contact us at contact@freshzfra.xyz.

2. Shipping Methods and Estimated Delivery Times

We offer multiple shipping options to ensure flexibility and convenience. Estimated delivery times depend on the destination and shipping method chosen at checkout.

  • Standard Shipping: 5-10 business days
  • Expedited Shipping: 2-5 business days
  • International Shipping: 7-21 business days (depending on the destination and customs clearance)

Please note that delivery times may vary due to factors beyond our control, such as carrier delays, customs processing, and local holidays.

3. Shipping Rates

Shipping costs are calculated at checkout based on the destination, shipping method, and order weight. We occasionally offer free shipping promotions, which will be clearly stated on our website.

4. International Shipping

We ship internationally to various countries. However, the recipient is responsible for any applicable customs duties, import taxes, and fees imposed by their local government. These charges are not included in the purchase price and must be paid upon delivery.

Customs processing may cause delays beyond our estimated delivery times. We recommend checking with your local customs office for more information on potential import regulations.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website. If you experience issues with tracking, please contact us for assistance.

6. Address Accuracy and Delivery Issues

Please ensure that your shipping address is correct before placing an order. FRESHZFRA is not responsible for delays or lost packages due to incorrect addresses provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping fees may apply.

7. Lost, Stolen, or Damaged Packages

We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is missing, please check with your local postal service or carrier first. If further assistance is needed, contact us, and we will do our best to help locate the package.

For damaged shipments, please take clear photos of the damaged items and packaging and contact us within 48 hours of delivery. We will review your case and offer a replacement or refund if applicable.

8. Shipping Restrictions

We comply with international shipping regulations and cannot ship certain products to specific countries due to restrictions. If your order is affected by such restrictions, we will notify you and issue a refund.

9. Contact Us

For any questions regarding shipping, please reach out to our customer service team: