Payment Policy

Effective Date: March 1, 2025

At FRESHZFRA, we strive to provide a smooth and secure payment experience for our customers. This Payment Policy outlines the accepted payment methods, billing procedures, security measures, and important terms related to transactions on our website.

1. Accepted Payment Methods

We accept the following payment options for all purchases made through our website:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Digital wallets (Apple Pay, Google Pay)
  • Other secure online payment gateways as indicated at checkout

All payments must be completed at the time of purchase before orders are processed and shipped.

2. Currency and Pricing

All prices on FRESHZFRA are listed in U.S. dollars (USD) unless stated otherwise. Prices are subject to change without prior notice. However, once an order is confirmed, the price at checkout will remain final.

We are not responsible for exchange rate fluctuations or additional charges applied by your bank for international transactions.

3. Payment Processing and Security

We take security seriously and implement the latest encryption and fraud prevention technologies to protect customer information.

  • All online transactions are securely processed using SSL encryption to ensure sensitive data remains confidential.
  • We do not store credit card details on our servers. Payments are handled by trusted third-party payment providers.
  • If a transaction is flagged as suspicious, we may require additional verification before processing the order.

4. Billing and Payment Authorization

By placing an order, you authorize FRESHZFRA to charge your selected payment method for the total purchase amount, including applicable taxes and shipping fees.

If your payment is declined or cannot be processed, the order will not be completed. Customers should check with their bank or payment provider if issues arise.

5. Taxes and Fees

Applicable sales tax will be calculated at checkout based on your shipping address and local tax regulations.

For international orders, customers are responsible for any additional customs duties, import taxes, or service fees imposed by their local authorities. These charges are not included in the purchase price and must be paid upon delivery.

6. Subscription and Auto-Billing (If Applicable)

For customers who subscribe to recurring product deliveries, the following terms apply:

  • Your selected payment method will be charged automatically at the scheduled interval.
  • Subscription modifications, pauses, or cancellations can be managed through your customer account.
  • To avoid being charged for the next cycle, any subscription changes must be made at least 48 hours before the next billing date.

7. Refunds and Chargebacks

Refunds for eligible returns will be issued to the original payment method used during checkout. Please review our Refund and Return Policy for more details on eligibility.

Chargebacks initiated without first contacting us to resolve an issue may result in account suspension or future order restrictions. We encourage customers to reach out to our support team before disputing any transaction with their bank.

8. Fraud Prevention and Order Verification

To prevent fraudulent activity, we may conduct security checks on suspicious transactions. If necessary, we may request additional information to verify the identity of the cardholder before processing an order.

We reserve the right to cancel or refuse any order if fraudulent activity is suspected. Customers will be notified if their order is affected.

9. Contact Us

For any payment-related inquiries or issues, please contact us: