Refund and Return Policy

Effective Date: March 1, 2025

At FRESHZFRA, customer satisfaction is our priority. We strive to provide high-quality health supplements, and we stand behind the integrity of our products. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure a hassle-free shopping experience.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of the purchase date
  • Products must be unopened, unused, and in their original packaging
  • Proof of purchase (order confirmation or receipt) is required
  • Items purchased during clearance sales or promotions may not be eligible for returns

If the product has been opened or used, returns may only be accepted if there is a manufacturer defect or quality issue.

2. Refund Process

Once we receive your returned item and verify its condition, we will process your refund:

  • Refunds will be issued to the original payment method used for the purchase
  • Processing time may take 5-10 business days depending on your bank or payment provider
  • Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., defective or incorrect item)

3. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact our customer support team at contact@freshzfra.xyz with your order details and reason for return
  2. Our team will review your request and provide return instructions, including the return address
  3. Pack the item securely and ship it back using a trackable shipping method
  4. Once we receive and inspect the item, we will notify you about the approval or rejection of your refund

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 7 days of receiving your order.

5. Non-Returnable Items

For health and safety reasons, we do not accept returns for:

  • Opened or used supplements
  • Products damaged due to misuse or mishandling
  • Clearance or final sale items

6. Late or Missing Refunds

If you haven’t received your refund within the estimated time frame:

  • Check with your bank or payment provider, as processing times may vary
  • Contact your credit card company, as refunds may take some time to be officially posted
  • If you’ve done all of the above and still have not received your refund, please email us at contact@freshzfra.xyz

7. Contact Us

If you have any questions about our refund and return policy, feel free to contact us: